COTRI is a trademark of Express Castle Limited Germany, a subsidiary of Express Castle Ltd. (Hong Kong).
Register No. Express Castle Limited Germany HRB 159753 (Hamburg/Germany)
Registration No. Express Castle Ltd. 2712976 (Hong Kong)
Information on the host of this website
Below is the information required by law about the website of the COTRI China Outbound Tourism Research Institute as well as important legal points.
The host of this website is
COTRI China Outbound Tourism Research Institute
West India House
+49 40 558 99 576
Despite careful checking, we assume no liability for the contents of external links. As the contents of these third-party websites are beyond our control, we cannot accept liability for them. Responsibility for the contents of the linked pages is always held by the provider or operator of the pages.
When visiting the website of COTRI, no personal data are saved. However, these data can be given on a voluntary basis. No data will be passed on to third parties without your consent. We point out that concerning unsecured data transmission in the internet (e.g. via email), security cannot be guaranteed. Such data could possibly be accessed by third parties.
The layout, graphics and other contents of this homepage are protected by copyright law.
© 2018 COTRI China Outbound Tourism Research Institute. All rights reserved.
Published 25 May 2018
Who we are and how to get in touch with us: We have clarified what COTRI is, where we are headquartered and who to get in touch with about any personal data of yours that we may be holding.
Collection and use of data: We’ve provided more information about the ways we collect personal data about you, who we collect that data from, and how we intend to use it.
Purpose of processing: We provide more detail on the purpose and legal basis for the processing your data. Who has access to your information: Our policies and procedures haven’t changed but we’ll tell you exactly who will and won’t get access to your data.
Your rights as a Data Subject: We’ve set out the rights individuals have under the new GDPR in relation to their personal data and how those rights can be exercised.
The representative of the Data Controller can be contacted by organisations with questions about any aspect of our handling of data privacy, by email at email@example.com, by telephone at +49 40 558 99 576, or in writing to the company registered address. COTRI has also voluntarily appointed Prof. Dr. Wolfgang Georg Arlt as its Data Protection Officer to act as the first point of contact for the supervisory authorities and for individuals whose data is processed. He can be contacted at the above phone number or at firstname.lastname@example.org
The information we collect from you:
We collect information directly from individuals when they voluntarily submit their personal information to us by filling in forms (on our website or otherwise), or by corresponding with us by phone, email or otherwise.
This includes information you provide when you submit personal details for brochure downloads, register to attend an event, request information, participate in a competition, promotion or survey or in discussion boards on our website.
The information you give us may include your name, address, email address, phone number, company name and address, alternative contact details (e.g. those of a family member or secretary), photograph and financial and information.
At certain parts of our website, we may provide the opportunity for users to send an e-mail to us which may contain their personal data. When this sort of information is collected we will provide the reason for collecting the information and how the information will be used.
The information we collect about you:
With regard to each of your visits to our website we may automatically collect the following:
Technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, your browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page. If you work for or are otherwise engaged with a company or institution in which COTRI has a legitimate interest, we may collect personal data about you from friends, colleagues or from information in the public domain to contact you. When we do so we will tell you the source of the personal data and give you the option to withdraw consent for further processing. We may also capture personal data when you attend an event hosted by us via photograph, video or audio footage taken.
How we use “cookies”:
We use the following cookies:
Strictly necessary cookies. These are cookies that are required for the operation of our website. Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. You can find more information about the individual cookies we use and the purposes for which we use them below:
Google Analytics cookies: _utmt _utma _utmb _utmc _utmz
Purpose: To gather analytics and usage data. Examples of usage data collected includes the type of Internet browser you are using and the domain name of the web website from which you linked to the website
Our website also uses third party requests to gather analytics and usage data for the website or to allow you to share certain pieces of our content on your social media accounts. Other than third party requests generated by Google Analytics, we use the “Facebook Connect” application to allow you to log in to your Facebook account and share certain pieces of our content.
Please keep in mind that blocking cookies may have a negative impact upon the usability of many websites and if you block cookies, you may not be able to use all the features on the website.
In Google Chrome, you’ll see a blocked cookie icon in the address bar to warn you whenever a cookie has been blocked. You can delete cookies already stored on your computer by clearing your browsing data. For example:
In Google Chrome: Click the “three line” Chrome menu (usually in the top right hand corner of the browser). Select Settings. Click Show advanced settings. In the “Privacy” section, click the Content settings button. In the “Cookies” section, click “All cookies and website data” to open the Cookies and website data dialogue. To delete all cookies, click “Remove all” at the bottom of the dialogue. To delete a specific cookie, hover over the website that issued the cookie with your mouse, then click the X that appears in the right corner. You can also choose to remove all cookies created during a specific time period, using the Clear Browsing Data dialogue. Please refer to Google Chrome’s help & support section for further instructions and guidance.
In Windows Internet Explorer 7 and Windows Internet Explorer 8: Click the Tools button, and then click Internet Options. On the General tab, under Browsing history, click “Delete”. Select the Cookies check box, and then click “Delete” if it isn’t already checked. Clear or select check boxes for any other options you also want to delete. Please refer to Microsoft’s help & support section for further instructions and guidance.
Our use of collected information:
We use information held about you in the following ways:
- Information collected from you. We will use this information:
To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
To provide you with information about the services we provide;
To notify you about changes to our service; and
To respond to inquiries or to process requests.
- Information we collect about you. We will use this information:
To provide you with information about the services we provide; To administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; To improve our website to ensure that content is presented in the most effective manner for you and for your computer; To allow you to participate in features of our service, when you choose to do so; and As part of our efforts to keep our website safe and secure.
In summary, where we collect your personal data, we’ll only process it:
To perform a contract with you, or
Where we have legitimate interests to process the personal data and they’re not overridden by your rights, or
In accordance with a legal obligation, or
Where we have your consent.
How long do we keep your information?
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who has access to your information?
We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.
We may communicate your information to selected third parties including:
Suppliers and sub-contractors for the performance of any contract we enter into with them or you;
Third party platforms providing services for COTRI products. This includes paper.li, through which the COTRI Weekly service is provided, and ZOHO CRM Customer Relations Management system. However, while data is shared with these third parties’ platforms, they will not be able to send users commercial offers or other information;
Analytics and search engine providers that assist us in the improvement and optimisation of our website; or
Where We Store Your Personal Data
The data that we collect from you may be transferred to countries other than the country you live in, where it may be processed by staff who work for us or for one of our suppliers. These countries may have laws different to what you’re used to. However, when we disclose personal data to a third party in another country, we put safeguards in place to ensure your personal data remains protected.
For individuals in the European Economic Area (EEA), this means that your data may be transferred outside of the EEA. Where your personal data is transferred outside the EEA, it will only be transferred to countries that have been identified as providing adequate protection for EEA data (like New Zealand), or to a third party where we have approved transfer mechanisms in place to protect your personal data – i.e., by entering into the European Commission’s Standard Contractual Clauses, or by ensuring the entity is Privacy Shield certified (for transfers to US-based third parties).
How do we secure your information?
COTRI China Outbound Tourism Research Institute maintains strict physical, electronic and administrative safeguards for the protection of users’ personal information from unauthorised or inappropriate access. Employees, business partners and affiliates who misuse a user’s personal information are subject to disciplinary actions.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
In addition to the COTRI policies explained above, as a data subject you could, under the prevailing regulations, choose to exercise the following rights, if applicable:
To request from COTRI access to and rectification or erasure of your personal data or restriction of processing and to object to processing;
To have personal data sent to you or another Data Controller in a commonly used machine-readable format (data portability);
Where the basis for processing is consent, the right to withdraw consent at any time; To lodge a complaint with a supervisory authority; and
To be informed:
– whether the provision of personal data is part of a statutory or contractual requirement or obligation and the possible consequences of failing to provide the personal data;
– the categories of personal data sourced from third parties or publicly accessible sources;
– the existence of automated decision making, including profiling and information about how decisions are made, the significance and the consequences;
– the identity of any recipient or categories of recipients of the personal data;
– and, if COTRI intends to process your personal information for a purpose other than that for which it was collected, what that purpose is and any relevant further information.